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Refund policy

RETURN & REFUND POLICY Last updated: August 2026

1. Overview At Car Boutique, we take pride in delivering premium automotive accessories and modification products. We want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order.

2. Eligibility for Returns We accept returns within 7 days of delivery, provided the item is:

  • Unused and in its original condition
  • In original, undamaged packaging with all tags and accessories intact
  • Accompanied by proof of purchase (order number or invoice)

3. Non-Returnable Items The following items are not eligible for returns or refunds:

  • Items that have been installed, used, or modified
  • Electrical components and LED products (once opened)
  • Custom or made-to-order products
  • Items purchased during clearance or final sale
  • Products damaged due to improper installation by the customer

4. Workshop & Service Bookings

  • Cancellations made 48 hours or more before the scheduled appointment are eligible for a full refund.
  • Cancellations made within 48 hours of the appointment will receive a store credit valid for 90 days.
  • No-shows are non-refundable.
  • Completed workshop services are non-refundable once the work has been performed.

5. Defective or Damaged Items If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the item and packaging

We will arrange a replacement or issue a full refund at no additional cost to you.

6. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service. Car Boutique is not responsible for items lost in transit.

8. How to Initiate a Return Contact our support team before sending any item back:

9. Exchanges We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at the details above.

10. Governing Law This policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Bhopal, Madhya Pradesh.